Refund policy

For physical items, we do not accept returns. To report an issue or contact us about an error, please email us at info@bluerabbitceramics.com. 

You can always contact us for any return question at info@bluerabbitceramics.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Classes 

Thank you for booking a class with us. Because we require booking in advance and plans change, we offer a full refund of class price minus a $35 processing fees if you cancel 7 days before the class. Cancellations less than one week before the first class begins can only be refunded if we can fill the seat.  If there is space, students may change their class up until one week of the start date of the class they're currently registered for.

Workshops

Workshops are non-refundable, but we are happy to apply your balance to a future workshop.

We do not ship outside of the United States